![]() ![]() ![]() You can use this information when writing a follow-up email with supporting content and information to address the questions raised during the call. Copilot can also capture the customer's feedback and suggest next steps. This allows you to stay focused on landing the pitch and saves you time by summarizing the conversation. As the customer talks, Copilot summarizes the call and captures their relevant questions about the product features, benefits, and pricing. You use Teams Phone to call the customer and start a conversation. To understand the power of Copilot on your phone calls, imagine that you are a marketer who needs to explain a new product to a potential customer. You can also ask Copilot to draft notes for you during the call and highlight key points, such as names, dates, numbers, and tasks using natural language commands. With this new capability, you can make and receive calls from your Teams app on any device and get real-time summarization and insights. The introduction of Copilot makes Teams Phone the first leading UCaaS solution to add generative AI capabilities to phone calls. Incorporating advanced AI capabilities into unscheduled phone calls and written chat conversations, Copilot will now help you stay on top of your discussions, capture important information, and follow up on action items. Today, at the Microsoft Inspire conference, we announced the next wave of generative AI for Teams, with the introduction of Microsoft 365 Copilot in Teams Phone and Teams chat. So when we announced Microsoft 365 Copilot in Teams meetings, we knew that it was the first of many milestones to add intelligence to all the ways people use Teams to communicate and collaborate. And now, with AI deeply embedded, Teams is the smart place to work, enabling everyone to be more productive and find new ways to amplify their potential. From scheduled meetings, to calls, chats, document collaboration, app integration, and more - Teams gives everyone one place to work together. From the time Microsoft Teams was launched in 2017, we've always had a unique point of view - that communication and collaboration should be seamlessly integrated into a unified experience. ![]()
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